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Customer Service Leadership: Triple The Effectiveness Of Customer-Facing Employees – Forbes
Waiter #2: Equally skilled, but this ones a master of using his peripheral vision, and even his peripheral hearing, to jump to the assistance of any guest, anywhere in the dining room in or outside his own section who needs his attention, who has dropped a fork, who has a question What makes the difference? Stay tuned.
For the original version including any supplementary images or video, visit http://www.forbes.com/sites/micahsolomon/2014/07/13/leadership-for-customer-service-quadruple-the-effectiveness-of-your-customer-facing-employees/